Managed IT & Technical Support

How we can help

The exact coverage depends on the client's environment and service agreement.

Managed support may include:

• Website & Application Maintenance — routine technical maintenance, updates, troubleshooting, and operational support.
• Cloud Administration — management of supported cloud resources associated with client applications.
• Database Administration — routine administration and support for databases within agreed environments.
• Domain, DNS & SSL Administration — management and renewal coordination for supported digital services.
• Business Email Administration — account setup, configuration, and routine administration of supported email services.
• User & Access Administration — account management, permissions, and supported access requirements.
• Monitoring — basic monitoring of supported websites, applications, and cloud services.
• Backup Assistance — monitoring and restoration assistance based on the capabilities of the applicable platform.
• Updates & Maintenance — routine software, application, and applicable security updates.
• Technical Troubleshooting — investigation and resolution of supported technology issues.
• Remote & On-Site Support — technical assistance based on the agreed service arrangement.
• Technical Coordination — coordination with third-party vendors or service providers when required for supported systems.

Managed services may be structured as monthly support, scheduled maintenance, dedicated service hours, project-based technical assistance, or another arrangement appropriate to the client's requirements.

For systems developed by Broadimagi, ongoing support may include corrective maintenance and operational assistance. New modules, major modifications, integrations, additional functionality, or requirements outside the existing scope may be treated as separately scoped development or enhancement work.